1. Introduction
Appexline (“Appexline”, “we”, “us” or “our”) provides small business operations software and operates the website at appexline.com. We are based in Canada and our online services may be accessed by users in other countries and regions.
This policy applies to personal information we collect through our website, enquiry forms, email and phone communications, and, where applicable, use of our software services. By using our website, you acknowledge the practices described here.
2. Information We Collect
We collect personal information in three main ways: information you provide directly, information related to business enquiries, and information collected automatically when you use our website. We aim to collect only the information reasonably necessary for the purposes described in this policy.
3. Information Provided Directly
You may provide information when you contact us, request information about the platform or communicate with our team. This may include:
- Name and job role
- Business email address and phone number
- Company name and business type
- Country or region
- The content of your messages and any information you choose to include
4. Business Enquiry Information
When you submit an enquiry, we use the details you provide to understand your question, respond to you and, where relevant, describe how the platform could suit your business. Fields such as Country / Region are used to understand the context of your enquiry; they do not indicate that we have an office in that location.
5. Automatically Collected Information
When you visit our website, our hosting infrastructure may automatically record technical information such as IP address, browser type, device type, pages requested, referring page and date and time of access. This information is typically used for security, troubleshooting and maintaining the website.
6. Cookies and Similar Technologies
We use strictly necessary browser storage to operate the website and remember your cookie choices. Optional categories, such as analytics or marketing, are off by default and are only enabled if you consent where consent is required. See our Cookie Policy for details.
7. How We Use Information
We use personal information to:
- Respond to enquiries and provide requested information
- Provide, operate, support and improve our services
- Communicate with you about your account or use of the services, where applicable
- Maintain the security and integrity of our website and services
- Comply with legal obligations and enforce our terms
- Send optional product updates where you have chosen to receive them
8. Account / Platform Data
Where a business uses the Appexline platform, information entered into the workspace — such as project details, delivery records and customer records — is processed to provide the service to that business. The business is responsible for the information it chooses to store and for having an appropriate basis to do so. We process such data to provide, secure and support the service and as otherwise described in applicable agreements.
9. Analytics
At the date of this policy we do not use third-party analytics tools on this website. If we introduce analytics in the future, we will update this policy and our Cookie Policy and, where required, request your consent before activating non-essential analytics.
10. Marketing Technologies
At the date of this policy we do not use marketing or advertising cookies on this website. If this changes, optional marketing technologies will only be activated in line with your cookie preferences and applicable law.
11. Third-Party Service Providers
We may use trusted service providers to support our operations, for example for website hosting, email delivery and infrastructure. These providers may process personal information on our behalf only as needed to perform their services and are expected to protect it appropriately.
12. Information Sharing
We do not sell personal information. We may share personal information:
- With service providers acting on our behalf
- Where required by law, regulation, legal process or governmental request
- To protect the rights, property or safety of Appexline, our users or others
- In connection with a business transaction such as a merger or acquisition, subject to appropriate safeguards
- With your consent or at your direction
13. Data Processing and Storage
Personal information may be processed and stored on systems operated by us or our service providers. We take reasonable steps to ensure that information is handled in accordance with this policy wherever it is processed.
14. International Users and Data Considerations
Appexline is based in Canada. Our website and services may be accessed by users in other countries. Depending on where you are located, your information may be processed in Canada or in other jurisdictions where we or our service providers operate. Data protection laws in those jurisdictions may differ from those where you live. Where applicable law grants you additional rights, we will handle requests in accordance with that law.
15. International Data Transfers
Where personal information is transferred across borders, we take reasonable measures intended to ensure that it continues to receive appropriate protection, which may include contractual commitments with service providers. Information transferred to another jurisdiction may be subject to access by authorities in that jurisdiction under its laws.
16. Data Retention
We keep personal information only as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, provide services, meet legal or accounting requirements and resolve disputes. When information is no longer needed, we take steps to delete or anonymize it.
17. Data Security
We use reasonable administrative, technical and organizational measures intended to protect personal information against loss, theft and unauthorized access, use or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
18. User Choices
- You may choose not to provide certain information, although this may limit our ability to respond
- You can change optional cookie preferences at any time using the Cookie Settings link in the footer
- You can opt out of optional product updates at any time
19. Marketing Preferences
We will only send optional product updates where you have chosen to receive them or where otherwise permitted by law. Marketing consent is never pre-selected. You can unsubscribe at any time by using the unsubscribe option in a message or by emailing [email protected].
20. Privacy Rights
Subject to applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, withdraw consent where processing is based on consent, and in some cases request deletion. To make a request, contact us using the details below. We may need to verify your identity before responding.
21. Canadian Privacy Information
As a business based in Canada, we handle personal information in accordance with applicable Canadian privacy legislation. You may contact us with questions or concerns about our privacy practices. If you are not satisfied with our response, you may have the right to contact the relevant Canadian privacy authority.
22. Other Jurisdiction-Specific Rights
Depending on your location, local privacy laws may give you additional rights, such as the right to object to or restrict certain processing, the right to data portability or the right to lodge a complaint with a local supervisory authority. Where such laws apply to our processing of your information, we will respect those rights.
23. Children’s Privacy
Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
24. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies.
25. Changes to Privacy Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last updated” date.
26. Contact Information
For privacy questions or requests, please contact:
Appexline
330 5 Ave SW, Calgary, AB T2P 0L4, Canada
Email: [email protected]
Phone: +1 (403) 476-2029