1. Introduction
Appexline provides business software delivered as a service. This policy describes our general approach to cancellations and refunds. Specific commercial terms agreed with a customer, such as in an order form or account agreement, will prevail where they differ from this policy.
2. Scope
This policy applies to paid Appexline software services, where offered. It does not apply to services provided by third parties.
3. SaaS Subscriptions
Where Appexline services are provided on a subscription basis, the subscription details — including what is included and its duration — will be presented to the customer before purchase.
4. Subscription Charges
Any charges will be communicated clearly before a customer commits to a purchase. We do not publish pricing on this website; please contact us for information.
5. Cancellation Requests
Customers may request cancellation of their service by contacting us using the details below. We will confirm receipt of the request and explain how and when the cancellation takes effect under the applicable terms.
6. Refund Eligibility
Refund requests are reviewed individually, taking into account the applicable agreement, the circumstances of the request and any rights the customer has under applicable law. Nothing in this policy limits rights that cannot be excluded by law.
7. Services Already Provided
As software services are made available over time, charges relating to periods in which the service was already available are generally not refundable, unless otherwise required by law or agreed in writing.
8. Billing Periods
Where billing periods apply, they will be set out in the customer’s order or account terms. Cancellation typically takes effect in line with those terms.
9. Third-Party Fees
Fees charged by third parties, such as banks or payment processors, may not be refundable by Appexline.
10. Technical Issues
If you experience a technical issue that prevents you from using the service, please contact support first so we can try to resolve it. Persistent issues that we cannot resolve will be considered when reviewing a refund request.
11. Account Inactivity
Not using an account does not by itself cancel a subscription. Please submit a cancellation request if you no longer wish to use the service.
12. How to Request Cancellation / Refund
Email [email protected] with your company name, the email address associated with your account, the service concerned and the reason for your request.
13. Approved Refund Processing
If a refund is approved, it will normally be issued to the original payment method. Processing times may depend on the payment provider.
14. Changes to Policy
We may update this policy from time to time. The updated version will be posted on this page with a revised date.
15. Contact Information
Appexline
330 5 Ave SW, Calgary, AB T2P 0L4, Canada
Email: [email protected]
Phone: +1 (403) 476-2029